Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Online Control Panel you will find an in–depth Help Center section featuring a multitude of articles and commonly asked questions. They are contributed by our support team of skillful techs. Just type in your question and our clever software will return the best possible answer.

  • Top quality support service
  • How–To Videos

  • If you would like to see how an action is completed or how an issue is sorted out, rather than just reading about it, then have a look at our compilation of instructional video tutorials. They address a variety of different issues and will help you quickly understand how to work with our Online Control Panel.

  • Intuitive help center
  • A 60–Minute Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 tech support service and feature a 60–minute support ticket response guarantee. Our competent customer service technicians will be online 24x7 and will solve any problem that you may possibly face within less than sixty minutes after the support ticket submission. In the majority of instances, an answer will be given to you within twenty minutes.